Frequently Asked Questions

Should you lose your key and need your lock removed, contact us at 1-844-STORE-00 to set up a Cut Lock Request and pay any appropriate fees

You are the only one with access to your space. You lock it-you keep the key.

Please notify us 30 days in advance of your planned vacate date. When you’re finished with the space, all we ask is that it’s completely empty, swept clean, and your lock is removed. Then take a photo of the unit with the door open (be sure to capture your unit number) and submit it to info@lighthousestorage.net so you won’t be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.

There are two reasons: your space was found locked after your planned vacate date or your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us at 1-844-STORE-00.

We offer a number of convenient payments options for you to choose from:

• Automatic payment by credit card or bank account - Authorize your bank, credit union or financial institution to debit your checking or saving account automatically. It’s easy. No more check writing. No more postage. No late payments. Payments are on time, every time.
• Online
• Through the 24/7 Rental & Payment Center if your location has one
• By Phone
• By Mail

No, Lighthouse Storage does not carry any insurance for your personal property. We don’t require insurance, but it’s highly recommended. If your belongings are worth storing, they’re worth insuring. Check with your insurance agent or call us for a free quote at (844) 786-7300.

You’ll need to provide your own lock and key so that you are the only one with access to your space. We REQUIRE a disc lock which we have available for purchase at each location.

Lighthouse Storage has a one month rental commitment. All spaces operate as month-to-month rentals; however, you can “move out” whenever you want, we just request a 30 day notice. Once you’ve rented a storage space with us, you’ve got it for as long as you need it. You can rent for as little as a month. No portion of your first month’s rent will be refunded or prorated.

Our rates vary depending on size and the type of storage needed (indoor, outdoor, parking, heated & cooled, etc.). Our Self Storage Specialists at 1-844-STORE-00 will help you determine the appropriate sized space, most suitable to fit your needs and budget.

To rent with Lighthouse Storage, a Self-Storage Specialist will need the following:

• To speak with a person who will be responsible for payments on the account (the person whose name is on the account)
• Mailing address/e-mail address
• Phone number
• Driver’s License number (or valid state or government issued I.D. #)
• Date of birth
• 1st Month’s rent payment plus a $20 administrative fee (payable by phone with credit/debit card or check)

Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.